Frequently Asked Questions
Everything you need to know about your Lapis Lazuli House experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel cannot be returned unless faulty.
How do I know which size to choose?
Each product page features a detailed sizing guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Are your materials ethically sourced?
At Lapis Lazuli House, we are committed to sustainability. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly materials, including organic cotton and recycled fabrics, whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.